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FREQUENTLY
ASKED
QUESTIONS

Why Delightfull?

Delightfull has unique handmade products. All of the products have one major characteristic: its versatility. We recover the 40’s, 50’s and 60’s spirit with modern fresh classics.
To buy a Delightfull’s piece is to buy quality and to assist to the recovery of an era with a modern taste.

Delightfull provides the best solutions for interior design projects and interior architecture projects, since its versatile fixtures adapt themselves to different ambiances required with an unusual ease.


Where are your headquarters based? And the production?
Both the headquarters and the production are based in Porto, Portugal.


What are DelightFULL sister brands?

DelightFULL is a part of a family of brands created to celebrate de best of Portuguese luxury design.
Boca do Lobo, Brabbu, Koket, Essential Home, Circu, Maison Valentina, Luxxu, Pullcast, Rug’ Society, Brabbu Contract e Coveted are all sister brands of DelightFULL. All these brands make Covet House the umbrella brand.

DELIGHTFULL IN THE WORLD

Do you have any exclusive representatives?
Yes, we have exclusive representatives in Canada (Lightform), USA (Demorais), Saudi Arabia (DAI), Spain (Ferrer Interiorismo and Uwish Furniture), Filipines (Living Innovations), Ukraine (Domio Home Interiors) and Taiwan (Faith Lighting and Art Co., LT).


Do you have any sales agents?
Yes we do, in the following countries:
Austria; Australia; Belgium; Bulgaria; Canada; Dominican Republic; Estonia; Finland; France; Germany; Greece; Hong Kong; Ireland; Italy; Kazakhstan; Latvia; Mexico; Norway; Netherlands; Poland; Portugal; Romania; Russia; Singapore; Scotland; Spain; South Africa; South Korea; Sweden; Switzerland; Taiwan; Turkey; Ukraine; United Kingdom; United States of America.

LEAD TIME

What’s the lead time?
The lead time for products from the Heritage Collection is from 6 to 8 weeks. For pieces from the Graphic Collection or pieces with custom requests, the lead time is 10 to 12 weeks.


What’s the lead time for customized pieces?
For costume pieces, the lead time is 10 to 12 weeks.

LIGHTING BULBS

Are the bulbs included?
Yes, the recommended bulbs are included in all the fixtures. However, the bulbs are not included for North America.


Are the fixture LEDS compatible?
Yes, all our bulbholders are compatible with LED bulbs, just haveto check which type it is (E14, E27, G9 and GU10).


What’s the maximum wattage?
Up to 100 watts (because the bulb holders are made in ceramic).

CUSTOMIZE

Do you made customized pieces?
Yes, we can customize any piece you want, from Heritage or Graphic Collection.


Do you have a minimum order?
No, we don’t.


Can I choose any RAL color?
Yes, if it is one of our standard colors. Otherwise, you will pay additionally 50 €.


Can I have different finishes?
Yes, our available finishes are polished brass, aged brass, chrome, copper plated, brushed nickel, nickel plated, gold plated or any RAL color in glossy or matte.

PRICES

How can I get the pricelist?
You can get our pricelist here.


How are your payment conditions?
You can pay by bank transfer or exceptionally by credit card.


All prices are ex-VAT?
Only registered professionals inside EU don’t pay VAT.

SHIPPING

Do you ship overseas?
Yes, we do.


Can I change my shipping address after my order has been dispatched?
If you need to change your shipping address, you must pay a fee to change it.


Where can I find details on shipping information?
Just send us an email to info@delightfull.eu or call +351 914 922 036.


Can you provide shipment for us?
Yes, we find the best ways in market for you.


What if I would like to handle the shipment myself?
Yes, you can if you want to. However, the shipping company you choose must always have a Portuguese agent/ branch.


How do you proceed if the lamps arrive damaged to the final destination?
All the shipping costs include insurance of the lamps.

PRODUCTION

When it starts the production?
The production starts after the payment of the first part of the invoice.


How long will it take to receive my order?
After the payment, it will take 8 weeks for you to receive your order.


How will my order be delivered?
Depending on the shipping arrangement you choose, it can be delivered by road, air or sea.

PRIVATE INFORMATION

Is my personal information kept private?
Yes, your information is only used for our company’s marketing tools.


IMPORTANT INFORMATION

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.


INSURANCE

Delightfull insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Delightfull and transfer of responsibility in the same way.

Info

Customer Care

For any enquiries, please use the contact details below or view our FAQs

ENQUIRIES

Portugal Office
Rua Particular de Regueirais nº33
4435-379 Rio Tinto, Portugal
T. +351 912 528 471
F. +351 224 887 170
info@delightfull.eu

London Office
1 Regal House Lensbury Avenue
Fulham London SW6 2GZ . London
T. 0207 193 7218
uk@covetlounge.net

Sales Manager

Paulo Figueiredo
email: figueiredo@delightfull.eu
skype: paulofigueiredocr
T. +351 917 590 567

Press PR

email: press@delightfull.eu
T. +351 914 925 846

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