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FREQUENTLY
ASKED
QUESTIONS

Why Delightfull?

Delightfull has unique handmade products. All of the products have one major characteristic: its versatility. We recover the 40’s, 50’s and 60’s spirit with modern fresh classics. To buy a Delightfull’s piece is to buy quality and to assist to the recovery of an era with a modern taste.


Delightfull provides the best solutions for interior design projects and interior architecture projects, since its versatile fixtures adapt themselves to different ambiances required with an unusual ease.


The biggest advantage for shops, in its turn, is the fact that they can improve their portfolio bringing a fresh classic innovation to their clients, through a lighting brand that adapts itself easily to the most distinct demands. The increasing notoriety of the brand over the world design magazines and the constant presence at the international fairs, such as Maison & Objet, I Saloni or Light +Building, has positioned Delightfull as one of the most acceptable lighting brands in contemporary design’s field. As a result of that increasing, we participate in the most challenging projects of different countries.


Furthermore, novelties are presented every month, turning Delightfull each more innovative and, consequently, highly desirable, since we are expected at the most renowned international fairs and we are present regularly at international press.


In what concern our private customers, they can customize their own pieces, not only in the color or approximated forms, but also with messages written in the piece. The unavoidable advantages: the finishes can be chosen by the client (while in the stores you stay limited to the stock) and there is no minimum order.


Where are your headquarters based? And the production?
Both in Oporto.


Delightfull belongs to a group?
Yes, to Secret Brands LDA.

DELIGHTFULL IN THE WORLD

Do you have any exclusive representatives?
Yes. In the following cities: Berlin (Germany), Montreal (Canada), Helsinky (Finland).


Do you have any sales agents?
Yes, we do, in the following countries: Spain, Belgium and Poland.

LEAD TIME

What’s the lead time?
The lead time is 10 weeks. According to the quantity and complexity of the fixtures, the time may be higher.


What’s the lead time for customized pieces?
It’s 10-12 weeks.

PRODUCTS

What if I have questions about your products?
We are glad to assist you at info@delightfull.eu.


Are all of Delightfull´s products/colors listed on the website?
Yes, they are. To check the standard colors please consult this link.


Are the bulbs included?
Yes, the recommended bulbs are included in all the fixtures.


Are the fixture LEDS compatible?
Yes, all our bulbholders are compatible with LED bulbs, just haveto check which type it is (E14, E27, G9 and GU10).


What’s the maximum wattage?
Up to 100 watts (because the bulb holders are made in ceramic).

CUSTOMIZE

Do you made customized pieces?
Yes, we do.


Do you have a minimum order?
No, we don’t.


Can I choose any RAL color?
Yes, if it is one of our standard colors. Otherwise, you will pay additionally 50 €.


Can I have different finishes?
Yes, polished brass, aged brass, chrome, copper plated, brushed nickel, nickel plated, gold plated or any RAL color in glossy or matte.

PRICES

How are your payment conditions?
By bank transfer or exceptionally by credit card.


All the prices are ex-VAT?
Only registered professionals inside EU don’t pay VAT.

SHIPPING

Do you ship overseas?
Yes, we do.


Can I change my shipping address after my order has been dispatched?
Once your order has been dispatched, you can still change your shipping address if you don’t have paid yet.


Where can I find details on shipping information?
Just send us an email to info@delightfull.eu.


Can you provide shipment for us?
Yes, we find the best ways in market for you.


What if I would like to handle the shipment myself?
Yes, you can if you want to.


How do you proceed if the lamps arrive damaged to the final destination?
All the shipping costs include insurance of the lamps.

PRODUCTION

When it starts the production?
After the payment of the first part of the invoice.


How long will it take to receive my order?
8 weeks after the first payment.


How will my order be delivered?
Road, air or sea.

PRIVATE INFORMATION

Is my personal information kept private?
Yes, it is.

IMPORTANT INFORMATION

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

INSURANCE

Delightfull insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Delightfull and transfer of responsibility in the same way.


Info

Customer Care

For any enquiries, please use the contact details below or view our FAQs

ENQUIRIES

Portugal Office
Rua Particular de Regueirais nº33
4435-379 Rio Tinto, Portugal
T. +351 912 528 471
F. +351 224 887 170
info@delightfull.eu

London Office
1 Regal House Lensbury Avenue
Fulham London SW6 2GZ . London
T. 0207 193 7218
uk@covetlounge.net

Sales Manager

Paulo Figueiredo
email: figueiredo@delightfull.eu
skype: paulofigueiredocr
T. +351 917 590 567

Press PR

email: press@delightfull.eu
T. +351 914 925 846

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